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EngageDock AI – Smart Support Assistant

EngageDock AI – Smart Support Assistant

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EngageDock AI is a customizable floating contact widget for WordPress websites that want more leads and faster visitor communication.
It helps small businesses turn website traffic into calls, texts, emails, and callback requests from one clean contact panel.

Key Features:

  • Click-to-Call – One tap calling on mobile devices
  • Click-to-Text – Direct SMS messaging
  • Email – Quick email link
  • WhatsApp – Direct WhatsApp contact action
  • WhatsApp Pre-filled Message – Start conversations with a helpful default message
  • WooCommerce Product Messages – Include product title, price, and URL in WhatsApp messages
  • Product Inquiry Presets – Use ready-made WooCommerce WhatsApp messages for availability, shipping, pricing, and product choice questions
  • Book Now – Link visitors to your scheduling or booking page
  • Guided Setup Checklist – See what is complete and what still needs setup after install
  • Quick-Start Templates – Setup presets for local services, clinics, consultants, and booking-focused businesses
  • Smart Visibility Rules – Show the widget sitewide, on selected pages, home page, or WooCommerce product pages
  • Mobile/Desktop Controls – Choose where the widget and footer contact bar appear
  • One-Click Style Presets – Minimal, modern rounded, professional, and high contrast styles
  • Contact Layout Options – Choose grid, compact, or stacked frontend contact buttons
  • Desktop/Mobile Live Preview – Preview common widget layouts from the settings screen
  • Callback Request Form – Built-in form with email notifications
  • Lead Inbox Lite – Review callback, email, appointment, and AI handoff leads in WordPress
  • Conversion Score – Check lead capture readiness across contact channels, mobile visibility, WhatsApp, and CTAs
  • Business Hours Display – Show open/closed status in real-time
  • Social Proof Notifications – “X people contacted us recently” style popups
  • Save Contact (vCard) – Let visitors download your contact info
  • Get Directions – Link to Google Maps
  • Footer Contact Bar Builder – Configure and reorder footer actions
  • Analytics Dashboard – Track widget interactions and engagement
  • Fully Customizable – Colors, position, text, and more
  • Mobile Responsive – Looks great on all devices
  • Multisite Compatible – Perfect for managing multiple sites

Why People Install EngageDock AI

  • Launch a professional floating contact widget in minutes.
  • Increase call and callback leads from high-intent visitors.
  • Show real-time open/closed business hours to set clear expectations.
  • Let mobile visitors contact you in one tap.
  • Keep contact actions visible with a bottom contact bar.

External Services

This plugin can connect to external services in the following cases:

  • QR Code API (api.qrserver.com) – Used to render QR codes for phone, text, and email actions inside the widget.

    • Trigger: only when a visitor opens a contact card that requires a QR code.
    • Data sent: encoded destination data for the QR code (such as a tel:, sms:, or mailto: value).
    • Service URL: https://api.qrserver.com/v1/create-qr-code/
    • Provider: goQR / Foundata GmbH
    • Terms of service: https://goqr.me/legal/tos-api.html
    • Privacy policy: https://goqr.me/privacy-safety-security/

  • Google Maps – Used when a visitor clicks a directions or map action that opens Google Maps.

    • Trigger: user click action.
    • Data sent: the destination address text included in the opened Google Maps URL.
    • Service URL: https://www.google.com/maps/
    • Provider: Google
    • Terms of service: https://maps.google.com/help/terms_maps/
    • Privacy policy: https://policies.google.com/privacy

  • Apple Maps – Used on supported devices when a visitor clicks a directions action that opens Apple Maps.

    • Trigger: user click action.
    • Data sent: the destination address text included in the opened Apple Maps URL.
    • Service URL: https://maps.apple.com/
    • Provider: Apple
    • Terms of service: https://www.apple.com/legal/internet-services/maps/terms-en.html
    • Privacy policy: https://www.apple.com/privacy/

  • WhatsApp – Used when a visitor clicks a WhatsApp action in the widget or footer bar.

    • Trigger: user click action.
    • Data sent: the configured WhatsApp phone number and optional pre-filled message included in the opened WhatsApp deep link.
    • Service URL: https://wa.me/
    • Provider: WhatsApp LLC
    • Terms of service: https://www.whatsapp.com/legal/terms-of-service
    • Privacy policy: https://www.whatsapp.com/legal/privacy-policy

  • Configured booking link (optional) – Opens the booking service URL selected by the site owner when a visitor clicks the Book Now action.

    • Trigger: user click action.
    • Data sent: this plugin only opens the configured booking URL. Any additional data collection depends on the booking provider selected by the site owner.
    • Service URL: site-owner defined.
    • Provider terms/privacy: depend on the booking service selected by the site owner.

  • Custom outbound webhook (optional Pro feature) – Sends lead data to the webhook endpoint configured by the site owner.

    • Trigger: when a supported lead form submission is sent and the webhook integration is enabled.
    • Data sent: event name, timestamp, site name, site URL, and the submitted lead payload.
    • Service URL: site-owner defined.
    • Provider terms/privacy: depend on the webhook service selected by the site owner.

Best Use Cases

  • Local services (plumber, electrician, cleaning, repair)
  • Clinics and healthcare practices
  • Agencies and consultants
  • Hotels and hospitality websites
  • Schools and training centers
  • WooCommerce stores that need product inquiry, WhatsApp chat, and pre-sale support
  • Any business that needs quick website contact options

Gambar conto

Floating contact widget with call, text, email, callback, WhatsApp, booking, and directions
Floating contact widget with call, text, email, callback, WhatsApp, booking, and directions
Conversion Score checklist and desktop/mobile live preview
Conversion Score checklist and desktop/mobile live preview
Lead Inbox Lite for callback, email, appointment, and AI handoff submissions
Lead Inbox Lite for callback, email, appointment, and AI handoff submissions
WooCommerce product inquiry WhatsApp presets and expanded quick-start templates
WooCommerce product inquiry WhatsApp presets and expanded quick-start templates

Pemasangan

For WordPress.org install:

  1. In WordPress Admin, go to Plugins > Add New
  2. Search for EngageDock AI - Smart Support Assistant
  3. Click Install Now, then Activate
  4. Go to EngageDock AI > Quick Setup and complete widget setup

For manual ZIP delivery (Free + Pro):

  1. In WordPress Admin, go to Plugins > Add New > Upload Plugin
  2. Upload engagedock-ai-smart-support-assistant.zip (Free) and activate it
  3. If you purchased Pro, upload engagedock-ai-smart-support-assistant-pro.zip
  4. Activate Pro and open EngageDock AI > Plan & License to activate your license key

FAQ

Can I use different settings for each site in a multisite network?

Yes! Each site in a WordPress multisite network can have its own settings configured independently.

Does the callback form send emails?

Yes, callback requests are sent via email to the address you specify in the settings. The plugin uses WordPress’s built-in wp_mail() function.

Can I track how many people use the widget?

Yes! EngageDock AI includes a built-in analytics dashboard that tracks widget opens, call clicks, text clicks, email clicks, direction clicks, callback submissions, and more. View your stats at EngageDock AI > Analytics.

Is this plugin good for lead generation?

Yes. The floating contact widget is designed to reduce friction so visitors can call, text, email, or request a callback quickly, which helps improve lead conversion.

Does this work on mobile?

Yes. EngageDock AI is mobile responsive and supports one-tap call/text actions on compatible devices.

How do I customize the colors?

Go to EngageDock AI > Appearance. You can set primary color, secondary color, and text color using the color pickers.

Can I hide the widget on certain pages?

Yes, enter comma-separated page slugs in EngageDock AI > Integrations & Advanced > Excluded Pages.

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Contributors & Developers

“EngageDock AI – Smart Support Assistant” is open source software. The following people have contributed to this plugin.

Kontributor

Translate “EngageDock AI – Smart Support Assistant” into your language.

Interested in development?

Browse the code, check out the SVN repository, or subscribe to the development log by RSS.

Caathetan Owahan

1.3.9

  • Added shared AI chat renderer support for Pro smart lead form field layouts.
  • Improved AI chat lead notes so contextual Pro form details are included in callback submissions.
  • Improved compatibility for Pro keyword-triggered lead capture workflows.
  • Tested with WordPress 7.0.

1.3.8

  • Added Pro-ready website URL lead form support for AI chat when visitors ask about website audits, estimates, URL reviews, or project help.
  • Improved inline AI chat lead forms with contextual titles, helper text, and submit labels.
  • Added website URL context to AI chat lead notes so teams can follow up with better project details.
  • Tested with WordPress 7.0.

1.3.7

  • Improved Cloudflare Turnstile flow so visitors verify once per chat session instead of before every message.
  • Collapsed the security check into a compact verified status after successful verification.
  • Reduced chat footer crowding when Turnstile is enabled.
  • Tested with WordPress 7.0.

1.3.6

  • Fixed Cloudflare Turnstile rendering when chat security verification is enabled.
  • Added a dedicated chat security check panel with clear status feedback.
  • Prevented repeated security warning messages from being added to the chat transcript.
  • Improved compact chat header alignment, icon sizing, and close button styling.
  • Tested with WordPress 7.0.

1.3.5

  • Added collapsible Save this chat control so verified email saving does not crowd the chat layout.
  • Added admin toggle to enable or disable the verified chat save feature.
  • Improved follow-up suggestion spacing so chat controls and scrollbars do not interfere.
  • Improved saved chat UI spacing across desktop and mobile widgets.
  • Tested with WordPress 7.0.

1.3.4

  • Added verified email code flow for Save this chat so visitors confirm ownership before chat context is saved.
  • Added 10-minute verification code expiry and incorrect-code attempt protection.
  • Improved saved chat lead context to show when a visitor verified their email.
  • Polished AI chat textarea scrollbar for a slimmer, more professional typing experience.
  • Tested with WordPress 7.0.

1.3.3

  • Improved AI chat typing with a Messenger-style textarea that grows vertically and avoids horizontal scrolling.
  • Moved Email Chat and Clear Chat controls into the chat footer near the open/closed status area.
  • Improved footer spacing for chat tools across desktop and mobile layouts.
  • Polished compact AI chat header alignment and button sizing.
  • Tested with WordPress 7.0.

1.3.2

  • Improved AI chat text wrapping so long starter and follow-up questions stay inside the chat box.
  • Improved chat scrollbar behavior by hiding message-area scrollbar visuals while keeping typed-message scrolling in the textarea.
  • Improved settings navigation by separating Core Settings and Bubble Chat sections more clearly.
  • Renamed Widget Style menu wording to Bubble Chat for clearer discovery.
  • Tested with WordPress 7.0.

1.3.1

  • Added optional chat email capture so visitors can save conversation context for follow-up.
  • Improved AI chat typing with a multiline textarea and Shift+Enter line breaks.
  • Improved Lead Inbox context for saved AI chat conversations.
  • Improved Pro handoff context by passing saved visitor email into AI chat requests.
  • Tested with WordPress 7.0.

1.3.0

  • Added Conversion Score to help site owners improve contact widget setup and lead capture readiness.
  • Added more quick-start templates for restaurants, real estate, salons, legal services, auto repair, ecommerce, education, and agencies.
  • Improved Lead Inbox Lite with clearer lead-focused naming and New, Contacted, and Closed status actions.
  • Improved setup checks for WhatsApp readiness, callback lead capture, mobile visibility, CTA copy, visibility rules, and WooCommerce product inquiry readiness.
  • Improved WordPress.org keywords and feature descriptions for clearer discovery.
  • Tested with WordPress 7.0.

1.2.5

  • Added optional message timestamps for AI chat with a clean, minimal display style.
  • Added AI-to-human handoff card support for Pro chat escalation flows.
  • Improved AI chat settings with stricter KB safety, category-first retrieval controls, and KB debug source options.
  • Improved conversation starters with smarter random rotation and follow-up behavior.
  • Tested with WordPress 7.0.

1.2.2

  • Added a guided setup checklist for faster first-time widget configuration.
  • Added desktop and mobile live preview controls for faster widget setup.
  • Added contact button layout options for grid, compact, and stacked displays.
  • Added WooCommerce product inquiry WhatsApp message presets.
  • Added better admin-only empty-state guidance when no contact channels are configured.
  • Improved widget UI spacing and theme compatibility for contact buttons.
  • Improved WordPress.org keywords and screenshot descriptions for clearer feature discovery.
  • Tested with WordPress 7.0.

1.2.1

  • Added smart visibility controls for homepage, selected pages, and WooCommerce product pages.
  • Added mobile and desktop display toggles for the floating widget and footer contact bar.
  • Added WooCommerce product-aware WhatsApp message variables.
  • Added one-click widget style presets for faster setup.
  • Added a WordPress.org Playground blueprint for Live Preview support.
  • Improved Quick Setup and directory keywords for clearer feature discovery.

1.2.0

  • Added quick-start setup templates for local services, clinics, consultants, and booking-focused businesses.
  • Added WhatsApp pre-filled message support.
  • Added live preview improvements for faster widget setup.
  • Improved WordPress.org screenshots and readme keywords for clearer feature discovery.
  • Tested with WordPress 7.0.

1.1.0

  • Added WhatsApp and Book Now actions to the free widget experience.
  • Added WhatsApp and Book Now options to the footer contact bar builder.
  • Refined the widget layout, header styling, and contact action hierarchy for a more polished frontend design.
  • Improved external-service documentation for new contact actions.

1.0.0

  • First WordPress.org release for EngageDock AI – Smart Support Assistant.
  • Added plugin row quick links for Settings, Support, and Docs.
  • Finalized free package QA and submission-ready cleanup.

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